Kathmandu: AakashTel, a Nepal-based provider of AI-powered business communication solutions, has announced its Monsoon Offer, providing businesses and organisations with a flat 40 percent discount on selected IVR, WhatsApp Business API and omnichannel communication solutions.
The limited-period offer will remain valid until Shrawan 31, 2083, or August 16, 2026. It is designed for organizations seeking to manage customer calls, WhatsApp conversations and social media enquiries more efficiently through a unified communication system.
The offer covers AakashTel’s IVR and call management solution, WhatsApp Business Platform and API, and social omnichannel communication platform.
IVR and Call Management Solution
AakashTel’s IVR solution in Nepal allows organizations to automatically route incoming calls to the appropriate department, branch or employee. Businesses can manage sales, customer support, administration and other teams through a single official business number instead of relying on multiple personal numbers.
Businesses subscribing to the IVR solution will also receive a call reporting and analytics tool at no additional cost. The dashboard provides an overall view of incoming, answered, missed and transferred calls, along with call duration, agent activity and team performance.
Its call-recording feature allows managers to review customer conversations, evaluate service quality, support employee training and better understand how calls are being handled across the organization.
WhatsApp Business Platform and API
Under the Monsoon Offer, organizations can also subscribe to AakashTel’s WhatsApp Business Platform and API to manage customer support, service notifications, order updates, appointment reminders, promotional messages and other business conversations through WhatsApp.
The platform includes custom chatflows that guide customers through relevant options based on their questions or requirements. For example, customers can select a service, request support, check product information or connect with the appropriate team directly within the WhatsApp conversation.
Its multi-agent support enables several employees to respond to customers through one official WhatsApp Business number. This helps businesses distribute conversations among sales and support teams without sharing mobile phones or forwarding customer messages manually.
Businesses can also configure a smart AI chatbot using their service details, pricing, policies, frequently asked questions and other approved company information. The chatbot can answer common questions automatically, including outside normal office hours, while complex enquiries can be transferred to a human representative. Interactive WhatsApp messages featuring buttons, lists, images, links and product details can further help customers explore services and take the next step without leaving the conversation.
Social Omnichannel Communication Platform
AakashTel’s social omnichannel platform brings messages and comments from platforms such as Facebook, Instagram and WhatsApp into one central dashboard.
Customer service teams can view conversations, respond to enquiries, assign chats to the appropriate employee and track interactions without repeatedly switching between different social media accounts.
The platform also supports AI-assisted responses based on the organization’s approved knowledge base. This can help reduce response times, maintain consistent communication and prevent important customer messages from being overlooked. According to AakashTel, the offer is intended for businesses and organizations looking to reduce missed calls and unanswered messages, improve customer service and gain better visibility into team communication performance. The AakashTel Monsoon Offer will remain available only until Shrawan 31. Interested organizations can contact the company’s official sales or customer support team for package details, eligibility, product demonstrations and applicable terms and conditions.
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