Kathmandu — AakashTel has launched its AI-powered WhatsApp Business Platform and WhatsApp Business API, allowing businesses to manage customer service, sales, marketing and automation directly through WhatsApp.
The platform is designed for Nepali businesses that want to handle customer conversations in a faster, more organized and more professional way. According to the company, the solution is built on Meta’s official WhatsApp Business infrastructure, giving businesses a secure and scalable way to use WhatsApp beyond personal messaging.
With this launch, AakashTel aims to help businesses turn WhatsApp into a complete customer communication channel. Companies can manage chats from one dashboard, assign conversations to team members, send bulk WhatsApp messages, use AI to handle and secure every opportunity, share product catalogs, send payment links and connect WhatsApp with their existing software systems.
For many businesses in Nepal, customer communication is already moving to WhatsApp.
Customers ask about products, prices, bookings, delivery updates, payments and support through the app. However, managing these messages manually often becomes difficult as the number of customers grows.
Different Features of AakashTel’s WhatsApp Business Platform
One Number, Multiple Team Members
One of the key features of the platform is multi-agent support. It allows several team members to manage conversations from the same official WhatsApp Business number.
For example, the sales team can handle new inquiries, the support team can answer service
issues and the billing team can respond to payment-related questions. This helps businesses
reply faster and send customers to the right department.
For customers, the experience becomes smoother. They do not need to repeat the same
problem to different people. For businesses, it becomes easier to manage customer
communication in one place.
AI Chatbot for Instant Replies
AakashTel’s platform includes a smart AI chatbot that can answer common customer questions automatically. The chatbot can use the business’s own information, FAQs, service details or knowledge base to respond.
This is super useful for questions about prices, office hours, services, bookings, delivery time,
payment process or basic support. Customers get quick answers, even when the team is busy or outside office hours.
If the issue needs human attention, the chat can be transferred to a real team member. This
gives businesses both automation and human support in the same system.
Bulk WhatsApp Messaging for Campaigns
The platform also supports bulk WhatsApp broadcasting. Businesses can send approved
WhatsApp template messages to many customers at once.
This can be used for offers, product launches, renewal reminders, payment reminders, service updates, event notices and delivery information. Unlike group messages, each customer receives the message in a private chat window.
This makes the message more personal and professional. It also saves time for teams that
usually send repeated messages manually.
Custom ChatFlow and Interactive Messages
AakashTel also offers custom chatflow features. These help guide customers step by step
through simple options such as Sales, Support, Billing, Booking or New Inquiry.
Based on the customer’s choice, the system can collect details, provide information or send the conversation to the right team. This reduces confusion and helps businesses respond with better context.
The platform also supports interactive messages such as quick reply buttons, list menus and
clickable actions. Customers can tap options instead of typing long messages, making the
conversation faster and easier.
Product Catalogs and Payment Links Inside WhatsApp
Businesses can also show products and services through WhatsApp catalogs. A catalog can
include product images, descriptions, prices and links. Customers can view details inside
WhatsApp without visiting another website.
The platform also supports payment links inside the chat. After a customer decides to buy or
book a service, the business can send a payment link directly in the conversation.
This shortens the buying process and may help reduce customer drop-offs.
WhatsApp Business API for Software Integration
For companies that already use digital systems, AakashTel provides WhatsApp Business API
integration. This allows WhatsApp to connect with CRM, ERP, e-commerce platforms, booking systems, banking systems or support tools.
With API integration, businesses can automate order confirmations, delivery updates,
appointment reminders, transaction alerts, payment reminders, support ticket updates and
document requests.
This can be useful for banks, finance companies, e-commerce businesses, hospitals, schools,
colleges, insurance companies and other service-based organizations.
Audience Management for Better Targeting
The platform includes audience management tools that help businesses group customers based on interest, location, customer type, purchase history or service need.
For example, a business can create separate groups for new leads, regular customers, premium customers, customers from Kathmandu or customers with pending payments.
This allows businesses to send more relevant messages to the right audience. As a result,
WhatsApp marketing becomes more focused and useful.
Useful Across Many Sectors
AakashTel’s WhatsApp Business Platform can be used by many types of businesses in Nepal.
● Retail and e-commerce businesses can use it for product inquiries, order updates and
after-sales support.
● Hospitals can use it for appointments and report notifications.
● Educational institutions can use it for admission inquiries, fee reminders and event
updates.
● Banks and financial institutions can use it for loan inquiries, payment reminders and
document collection.
● Insurance companies can use it for policy renewals and claim updates.
● Travel agencies, consultancies, hotels, internet service providers and other service
businesses can use it for bookings, support and customer updates
AakashTel’s View
AakashTel Vice President Rajan Koirala said customers now expect fast and simple
communication from businesses.
“Many customers prefer sending a WhatsApp message before making a phone call, writing an email or filling out a form. Our goal is to help Nepali businesses manage customer service, sales, marketing and automation from one WhatsApp-based platform,” Koirala said.
He added that WhatsApp is becoming a serious business communication channel, not just a
personal chat app.
With this launch, AakashTel aims to help Nepali businesses move from manual messaging to a more organized, automated and customer-friendly communication system.
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