Kathmandu — As businesses continue to focus on improving customer experience and service quality, collecting customer feedback has become more important than ever. However, manually calling hundreds or thousands of customers to gather responses, confirmations, or satisfaction ratings remains a time-consuming and resource-heavy process for many organizations in Nepal. Addressing this challenge, digital communication solution provider AakashTel has officially introduced its new AI-powered Survey System, designed to automate customer surveys, feedback collection, and engagement campaigns at scale.
According to the company, the AakashTel Survey System allows businesses to automatically connect with large customer databases through automated calling campaigns and collect responses using Agents, IVR (Interactive Voice Response), or a combination of both. This enables organizations to streamline customer communication while reducing manual workload and operational costs.
AakashTel’s Vice President Rajan Koirala stated that many businesses in Nepal still rely on manual calling processes and spreadsheets for customer follow-ups and survey management. “Our Survey System helps organizations automate the entire feedback collection process, allowing them to manage larger customer volumes with fewer resources while improving customer satisfaction and operational efficiency,” he said.
The platform includes multiple survey solutions tailored to different business requirements. One of the key modules is the Post Call Survey, where customer feedback is collected immediately after an agent-customer conversation ends. Businesses can choose between Agent Surveys, IVR Surveys, or a hybrid model combining both methods. This solution is particularly useful for customer satisfaction tracking, delivery confirmation, service quality monitoring, and post-support feedback collection.
Another module, the Power Dialer, is designed for high-volume outbound calling campaigns where continuous customer outreach is required without involving survey collection. The system automatically assigns calls from customer lists to available agents, helping businesses conduct sales campaigns, payment reminders, appointment confirmations, and promotional outreach more efficiently.
AakashTel has also introduced the Smart Survey Dialer, which enables live survey collection during customer conversations. Agents can fill out survey forms while interacting with customers, or customers can respond directly through an automated IVR system. The company states that this module is especially effective for banking verification, insurance confirmation, telemarketing surveys, and research campaigns requiring real-time customer responses.
The Survey System comes equipped with advanced features such as Automated Bulk Calling, Flexible Survey Methods, Campaign Assignment, Reusable Survey Templates, Retry Attempt Management, Call Recording Controls, and Call Timing Configuration. These features allow businesses to run large-scale survey campaigns, assign campaigns to departments or individual agents, and manage customer interactions more efficiently.
With customer communication becoming increasingly important across sectors such as call centers, hospitals, financial institutions, educational consultancies, ISPs, insurance companies, cooperatives, and e-commerce businesses, AakashTel believes its AI-powered Survey System will help organizations modernize and scale their customer engagement strategies.
The company further stated that as businesses move toward automated and intelligent communication systems, customer feedback management will no longer rely on manual processes. Instead, AI-powered survey automation is expected to become a core component of modern customer service and business operations in Nepal.
प्रतिक्रिया